FAQ
You’ve got some questions? We’ve got answers.
Life is full of questions, this list will be ever growing and changing. (Insert parallel connection to the journey of life)
1. I am not in the USA and would like to purchase an item from your shop, do you ship to my country?
Yes and no, it’s complicated.
United Kingdom: We have NOT been able to obtain a VAT number so we are unable to comply with the changing laws export tax laws. If you wish to purchase something from our shop, please know that you, the buyer, are responsible for ALL VAT incurred upon package arrivals.
Germany: Due to changes in international laws and import policies, we will be unable to ship to Germany as of January 1st 2024. We do not do the volume of orders to justify the registration and filing costs for the proper permits. We apologize for this inconvenience.
Please note, We are a very small business and unfortunately do not have the same resources as larger corporations to be able to get certificates or obtain tax compliances. The potential fines outweigh the amount we would make on a sale. Making it not cost effective from a business standpoint. We appreciate your understanding. Furthermore we are NOT able to alter customs labels to get around import fees, this is fraudulent and can result in hefty fines on our end that we refuse to incur.
2. Do you offer Wholesale Pricing?
No.
Since we are an online retailer that ships worldwide to a global market we are unable to offer wholesale or bulk pricing. Thank you for your inquiry into our creations.
3. Do you have a discount code you can give me? (This also applies to expired coupon codes)
Ummm, Thank you. (We think?)
We do not offer discount codes upon request, as a small business— this model does not bode well as a strategy for sustainable success. It’s hard to keep up as it is with big box stores and inspired copies. So speaking on behalf of creators and small businesses everywhere, if you love our work, feel free to support our worth by purchasing and adding a piece of our magic to your home.
Thank you in advance for understanding.
4. I placed an order and am wondering when I will receive it.
You will be notified via email and/or text (depending on your settings at checkout) when your items ship. We ship Monday, Wednesday and Friday. During these times of Covid-19 limiting trips to the post office to 3 times a weeks helps to keep us healthy and socially distant.
Here are estimated production times:
- Tile Sets- This includes Tarot, Lenormand and all Oracles - 2 Weeks before we ship. We appreciate your patience.
- Card Decks- In stock and will ship on the next shipping day
- Everything Else- our engraved and laser cute items are created in house and your order will be added to the production list in the order received. Please allow 3-5 days for creation.
Visit our TERMS pages to read more about shipping/delivery expectations.
5. I placed a couple orders a couple hours apart and am wondering if you can combine the shipping?
If we see that an order has the same shipping name and address we normally automatically combine shipping. You will receive a refund for the difference in postage AFTER the package gets a mailing label.
6. The deck I want is out of stock! Will you be reprinting your decks?
Our decks are all limited edition. If a deck is showing as SOLD OUT then unfortunately we no longer have any copies available and will not be printing more.
A lot of resources go into deck creation, the biggest factor being that our printer requires a minimum order of 500 pieces. Often times the demand versus what we will have to house in our inventory do not logistically meet up. This is why most of our decks have been created using Kickstarter as a way to help see the demand for the item—as well as getting extra copies to have in stock for those of you who may have missed out on the campaigns. Our kickstarter campaigns have always been all or nothing, meaning if for some reason a title didn’t reach its funding goal, then it wouldn’t make sense to put the money out to have them printed. It’s basic supply/demand economics.
Indie deck printing is a wild arena and by keeping our decks as a limited run, it allows us to free-up mental space to create future decks without having to keep current levels in stock.
7. Do you sell Sawyer’s Path Tarot without the Red Deck (box set)?
No. The final printing of Sawyer’s Path Tarot (SOLD OUT) is found in the Deluxe Box Set with Tarot 33.6 The Red Pencil Sketches. We chose to retire the deck and give it a grand send off with the Farewell Tour Box set. If you are looking for just the Sawyer’s Path deck you’ll have to search out buy/sell/trade groups on the internet as we do NOT have it. Furthermore once the Sawyer’s Path Box sets are sold out, the deck is considered retired and out of print. You can read about the backstory at: Farewell Tour of Sawyer’s Path Tarot
8. I love your Pocket of Peers Tarot cards, can I commission a card painting of myself and some family members as the ______?
No, I do not take on such commissions. Truth is each card takes anywhere from 4-10 hours to create, (and that’s only in drawing time alone, not including the back and forth messaging and concept development)- I fear the price alone would make you not want one.
Thank you again for enjoying my art and this specific project!
9. I love your bold colors, I have a deck idea in mind, can I hire you to be my artist?
First of all, thank you for asking I am truly flattered. However, I am not an artist for hire. So the short answer is No. I do love that you asked and enjoy my art enough to want it for your deck. There are so many amazing deck artists for hire, however I am not one of them.
10. Can I get a Tile set made of my Favorite deck?
Unfortunately the answer to this is No.
We are only allowed to create decks with specific licensing from the Deck Creator or Publishing House. If you have an Indie Deck creator in mind that you’d love to see us collaborate with, send us their name and we can open channels of discussion with them. However keep in mind that not all creators are willing to go down this collaborative effort. (As an artist, I totally get being protective over their creative projects)
11. I am an Indie Deck Creator and I’d love to collaborate with you, can you add my deck to your tile catalog for sale?
*Right now we are not taking on new tile collaborations.*
There are a few factors we consider before deciding to collaborate with fellow artists. How well the artwork translates to miniature form. (Some decks that are extremely detailed, may lose readability the smaller the images get.) There’s also the marketing factor, a lot goes into the setup and time to create the prototypes so we want to make sure that your tiles will do well and be well received.
If you’re wanting a set just for yourself, that can be arranged, and brings us to the next question...
12. I am an Indie Deck Creator, can I get a one off set of tiles that features my deck?
No, Unfortunately we are no longer offering any custom collaborations.
13. What is an Indie Deck, and why do you keep using that terminology?
An “Indie” deck is a self-published deck that is not under contract with a large mass-market publishing house. These decks tend to be more expensive and come with attention to details that are not found in mass market decks. Boxes tend to be more ornate, magnetic closures, two piece, matte finish with foil embossing. The Card stock is generally of better quality, thicker with a wide array of finishes. Sometimes creators choose to edge them in colors or foil. Indie deck creators work with the deck printers from the very beginning to the end for quality control. So while the prices tend to be higher, you are usually getting a nicer product.
14. What is a Mass-market deck or Publishing House and what do you keep referring to that terminology?
Mass-market decks are produced by big name publishing houses (US Games Inc, Llewelyn, Hay House, Red Feather, Schaffer to name just a few). They tend to be less expensive than indie decks due to the sheer quantities that they can order from printing companies. Publishing Houses are upping their print game as they’ve been seeing the popularity of indie decks and a desire for more unique packaging and better card stock. Many Indie Deck creators get picked up by publishing houses, and this is exciting. It also means that they are under contract and no longer control the quality of the deck being produced. We love mass market decks just as much as Indie Decks, we like to collect them all!
15. How can I connect with you?
I have am less & less active on social media however I still do check in occasionally:
16. I’d love to get a tattoo from you or drawn by you, is this possible?
Yes and No…
If you are looking to connect with me about Tattoo Services please visit my Tattoo Portfolio at —> https://jsawyerstudio.com/